The wire guy’s tips: Technician declaring to operate for times Warner wire is actually telling all on Reddit

The wire guy’s tips: Technician declaring to operate for times Warner wire is actually telling all on Reddit

People saying are an occasion Warner wire professional are spilling tips on Reddit.

Energy Warner cable tv, the second-largest provider of television and internet service in the United States, informed Quartz that it’s looking at the postings. “We’re incapable of examine when this individual is really an existing or former staff,” a spokesman mentioned.

Reddit user cableguy_the going an “Ask me personally nothing” (AMA) thread, uploading photographs of his ID badge and uniform as purported proof their work. Their solutions to the concerns arriving are extremely candid. Below are a few shows (typos preserved).

On Comcast’s pending exchange period Warner wire:

We desire the merger due to the fact present group in charge may be the worst in present record. A lot of people obtaining fired because of impossible metrics. All the power happens to be provided to customer care reps and removed from the those who actually go to the residences and correct trouble . It’s chaos and company is work like shit IMHO [in my very humble opinion].

Regarding tension between specialists and customer care representatives:

Yea customer service staff and specialists are combat a conflict that no-one sees. We dislike all of them, they detest all of us. They tell clients the issue is the apparatus when it almost never is. We determine clients to just overlook precisely what the chap in the mobile says because it’s likely that very good, he’s never wired a residence, strung a drop or solved wire.

On what’s really wrong with your relationship:

Don’t believe 50percent of just what rep from the cell informs you. Only arrange the tech. Permit him work. He’s complete this prior to. The rep simply suggestions phones. it is rarely the equipment resulting in the concern.

Regarding secret to getting much better assist:

Whenever a technology shows up ,ask for their superiors numbers. Make sure he understands it isn’t burning your but to escalate a problem. He could contact their sup to make certain its cool but that will help.

On what’s avoiding more quickly net grab speeds:

Really, standard analogue cable. It takes right up sooo a lot bandwidth . 1 station per frequency vs bonding several wavelengths to provide 8 channels for a downstream and 4 for an upstream . Even as we go 100per cent digital tv.. websites can get more quickly. Also obstruction. If you live around a college it’s the worst . Granny might use the lady 15 meg for e-mail and scanning but younger Johnny university child sucks within the bandwidth in your community using netflix and torrenting and games. But they pay the exact same. IMHO what can fix this can be capping information and giving people uncapped speed.

On precisely why splitting your own cable tv relationship was an awful idea:

Putting in a splitter just to attenuate the signal is truly stupid we even have factors known as attenuators that this without adding needless splitter. But it’s correct that extreme alert is as bad as not enough we contact that distortion

On whether this Reddit AMA costs your their tasks:

I would feel discharged dependent on whom grabs myself. I may also get a plus the so difficult to inform making use of means the corporation is now organized.

As to how Wi-Fi signals tend to be unreliable, and that can getting vanquished by doors and structure:

Yes most evident. Plaster structure specifically.Solid lumber doors, being in a basements whenever router is found on another floors or vice versa. Wifi was a fickle creature.

On your “broken” cable tv modem:

Yea we hear this a whole lot. I’d say in confirmed season I would personally say 5percent associated with modems We switched were really faulty. We perform some canine and pony show and merely change they in any event. The thing is almost always perhaps not devices relevant. Modems either efforts or they don’t. There is certainly very little around. They’re very easy products. We have program visitors utilizing my own personal laptop every little thing working just fine, next change back into their unique machines and everything goes toward shit. They still demand a unique modem..Its insanity.

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